Membership Service Agreement

Welcome to the membership service (the "Membership" or "Service") of Hanzi Learn (the "App"). Before using the Membership, please read and fully understand all terms of this Agreement carefully. By activating, subscribing to or renewing the Membership, you acknowledge that you have read, understood and agree to be bound by this Agreement. If you have not reached the legal age to contract, please use the Service with the accompaniment and consent of a guardian.

The Membership is a value-added subscription service of the App, designed to provide learners with a more complete experience of characters, vocabulary, listening and practice. Specific benefits are subject to the purchase page, the in-app "Membership Center" and Section 2 of this Agreement. We reserve the right to adjust the scope of Membership benefits; material changes will be announced in advance in a reasonable manner.

During the valid Membership period, you are generally entitled to the following benefits (subject to actual disclosure; they may vary by tier or promotional period):

• Unlock complete explanations and an ad-free experience for all learning content, including characters, words, example sentences and listening;
• Unlock all advanced practice, smart review and personalized study-plan features;
• Enjoy higher quotas for study data and offline content;
• Gain priority access to new features and exclusive event benefits.

Membership benefits are for your personal use only. They may not be transferred, lent, shared, exchanged for cash, or used for any commercial purpose.

• The Membership is purchased via in-app purchase through the Apple App Store, Google Play or other app stores; prices, billing periods and currencies are as shown on the purchase page and the store in your region;
• The Membership is an auto-renewing subscription. Once activated, your subscription will automatically renew at the end of each billing cycle (e.g., monthly or annually) and the applicable fee will be charged to your linked payment account;
• You may turn off auto-renewal before the end of the current period via the "Account / Subscriptions" settings of the respective platform. After turning it off, no further charges will be made, but your benefits during the already-paid period are unaffected;
• If renewal fails due to payment failure, account anomaly or platform policy, the App may suspend or terminate your Membership benefits until you complete the renewal.

• During promotional periods, we may offer a limited-time free trial (e.g., 14 days). The free trial is available only to eligible new subscribers who have not previously used a similar trial on the respective platform;
• The free trial will automatically convert to a paid subscription when it ends unless you cancel on the platform before the trial ends. Please pay attention to the "auto-charge after trial" notice on the purchase page before starting a trial;
• Canceling a trial is the same as canceling a subscription: simply turn off auto-renewal on the platform before the end of the current period (including the trial). Your trial benefits already granted will not be reclaimed as a result.

• Membership prices are determined in real time by the app store based on your region and currency, and may change with exchange rates, taxes and platform policies;
• Payments are processed by third-party platforms such as Apple and Google; you must comply with the relevant platform payment rules;
• Except as otherwise required by the platform or by law, fees already paid for the Membership are generally not refundable on a pro-rata basis; please refer to Section 6 for the refund rules.

• You may cancel auto-renewal at any time via the platform's "Subscription Management"; after cancellation, your benefits continue until the end of the current paid period;
• Refunds and disputes are handled in accordance with the refund policies of platforms such as Apple / Google. We do not handle in-app purchase funds directly and cannot unilaterally initiate refunds beyond the platform rules;
• If, due to our own fault, the Membership benefits you purchased become unusable and cannot be remedied, you may contact support with your purchase proof, and we will assist based on the actual circumstances.

• You are responsible for the security of your Membership account and must not resell, rent or use the benefits for any activity that violates platform or legal rules;
• If you materially breach the User Agreement or this Agreement, we have the right to suspend or terminate your Membership, generally without refunding fees already paid;
• When you delete your App account, your Membership terminates accordingly; any unused Membership period will not be refunded or transferred to another account.

The App and its learning content are the intellectual property of us or the respective rights holders. A Membership grants you only a limited, non-exclusive, non-transferable and revocable personal, non-commercial license to use the Service, and does not transfer any intellectual property rights. You may not redistribute, crack or commercially exploit the App or Membership-exclusive content.

The payment, sign-in and similar capabilities of the Membership are provided by third-party platforms such as Apple and Google. When using these features, you must also comply with the relevant third parties' terms of service and privacy policies; the App is not responsible for the conduct of third-party services.

The Membership is provided "as is". We do our best to ensure its stability and security, but we make no express or implied warranty as to: uninterrupted or error-free service, or the achievement of any particular learning outcome. To the maximum extent permitted by law, we are not liable for indirect losses arising from your use of or inability to use the Service.

In no event shall we be liable for loss of anticipated profits, loss of data or other indirect damages arising from this Agreement or your use of the Membership; our aggregate liability shall be limited to the fees you actually paid for this Service in the preceding 12 months (or, if you have not paid, to the minimum amount permitted by law).

The formation, validity, interpretation and dispute resolution of this Agreement shall be governed by the applicable laws of your country or region. Disputes arising from this Agreement shall be resolved through friendly negotiation; if negotiation fails, either party may submit the dispute to a court of competent jurisdiction.

If you are located in the EU, you also have the right to file a complaint with the consumer-protection dispute-resolution body in your place of habitual residence.

We may revise this Agreement from time to time. Revisions will be indicated in the App and this page and the effective date will be updated. Your continued use of the Membership after changes constitutes acceptance of the revised terms; if you do not agree, you may cancel the subscription and stop using the Service.